Contacting Technical Support

Every legal user of a Zoner product has the right to receive technical support directly from its producer - Zoner, Inc. To get an answer to your technical-support questions, you have to become a registered user by sending the registration card for your program (if it is a boxed product) or registering it online.

Please check out our Frequently Asked Questions pages before filling out this form - you may find the answer you need there. If you are looking for a manual for Zoner Draw 3 or Zoner Draw 4, you can find it in the Download section of this website.

To Contact Us by On-line Form:

Please describe the problem precisely and, if this problem causes the program to crash or hang, then describe steps you must take to cause this, as well as the module and the address where a crash occurred. (You'll find these under the Details... button in the dialog regarding the crash.)

Your Personal Data:

Name:

E-mail:

We use this e-mail, and all other data you provide here, only for communication regarding technical support; we do not store it in any database or mailing list.

Your Computer:

Platform:

If you provide us this information, we will be able to help you significantly faster.

Description of the Problem:

Product:

Language version:

Build number:

To find your build, use About in your program's Help menu.

Subject:

In the Subject box, please describe the problem in a few words, e.g. “Program will not install,” “Program crashes while copying,” “Error in the Enhance Colors window,” etc.

Problem:

To Contact Us by E-mail:

Use the following address to contact technical support by e-mail: support@zoner.com.

If you want to write your comments or suggestions for improvements in future versions, please use the Product Feature Request Form.