Privacy Policy

Privacy And Personal Data Protection Policy of ZONER, Inc. ("ZONER")

This policy applies for the web pages in the ZONER domain, registered to and administered by ZONER. ZONER is not responsible for the behavior of operators of web pages that have the same name or domain, but which are not registered to ZONER.

ZONER recognizes the need to protect the personal data of all visitors to its web pages. ZONER confirms that its behavior is in harmony with both the Privacy Act of its home country, the Czech Republic (Act no. 101/200 Sb) and, more broadly, the generally recognized principles of privacy and personal data protection. ZONER collects and retains only 1) data that is needed to maintain the quality of ZONER products and services on the highest possible level and 2) data that is essential for offering support needed by users of ZONER products and services.

Automatically Collected Data Related to ZONER Webpage Visits

This type of data does not include personal data regarding the page visitor. Instead, it includes data identifying his or her internet address and geographical region (IP address), time and date of the visit, length of time spent on the ZONER pages, list of subpages visited within the ZONER pages, list of pages/phrases/files searched for on the ZONER pages, web browser used, operating system used, and monitor settings used. The data obtained is used for optimizing ZONER’s web presence.

Personal Data Provided by Visitor to ZONER Web Pages

“Personal data” below means data relating to a particular person, that is, a person who can be identified directly or indirectly. ZONER acquires only such data as must be available in order to perform the activities listed in this Policy.

Who May Access Personal Data; Personal Data Security

ZONER takes due care to ensure that the types of data mentioned in this Policy are available only to those employees of ZONER who must have access to it for activities (e.g. support) to the benefit of the person who provided the data to ZONER or to whom the data otherwise relates. “Employee” above means any employee of ZONER, its subsidiaries or branches. ZONER will never provide personal data to third parties without the awareness and agreement of the person to whom said data relates.

Individual processes initiated on a ZONER web page may be continued on the pages of another company when this is essential for their continuation (e.g. completion of a product purchase process via an e-shop, particularly payments via credit card). In such cases, personal data may be shared between ZONER and the company performing such continuation of a process. ZONER takes care to ensure that its business partners treat personal data in a manner in accord with the law and moral principles, but it also recommends that, in cases where data will be shared with a ZONER business partner, the person sharing personal data also familiarizes himself or herself with the personal data policy available on the web page of the given business partner.

The personal data that ZONER acquires is stored on servers that are protected against unauthorized access. Sensitive portions of the ZONER web pages may also be protected via a password defined by the visitor, who takes full responsibility for his or her behavior as regards password security and secure access to such protected areas. Personal data relating to payment via credit card is encrypted using modern techniques that make it impossible for outside parties to steal or abuse it. ZONER cannot take responsibility for unauthorized access to personal data that occurs during data transfers made possible by security failures in non-ZONER software. Such data transfers may take place when data is being delivered outside the structure that is under the exclusive control of ZONER. Thus any person transferring personal data does so at their own risk.

Purposes for Which Personal Data Is Used

Personal data acquired by ZONER is used in connection with activities that lead to outcomes requested by the visitor to the ZONER web pages or achieved in connection with an agreement between ZONER and the visitor. Typical activities include:

  • completing orders initiated by the customer via the ZONER web pages
  • completing credit card payments via the secure web pages of ZONER or its e-commerce partner
  • participation in a ZONER contest or survey
  • product registration, for the purpose of offering further support or providing discounted, etc. product upgrades
  • communication with a copy of a ZONER product running on a user's computer for the purpose of automatic product updates that improve it or remove program errors
  • sending of informational materials (e.g. bulletins/newsletters) containing necessary information and interesting facts related to the visitor's object of interest
  • Other appropriate telephone, postal, or e-mail communication

Public Areas of the ZONER Web Pages

Public areas of the ZONER web pages can include for example forums and mailing lists for which the visitor signs up using forms on the ZONER web pages. It is the visitor's decision as to whether or not his or her personal data will be displayed in these public areas in the course of communication with other participants of said public areas.

Google Analytics

Zoner has access to Google Analytics, an ad-network-powered overview of visitors’ interests and demographics.

Our visitors can unsubscribe from the Google Analytics advertising network service. They can also personalize their ads within the Google ad network using their ad settings.

No action of any kind will be taken to join together personally identifying information with non-personally-identifying information previously acquired via advertising in the cookie-based Doubleclick network. The exception to this rule is when Zoner expressly states it will join these two information sets, and you, the user, provide agreement (active confirmation) in advance.

Changes to Personal Data in the ZONER Archives; Queries and Claims in Connection with Personal Data Protection

Every user may request a change to, or immediate deletion of, his or her record in the personal data database. Such requests should be sent to technical support (support@zoner.com). Any queries regarding personal data protection not answered above can also be answered by contacting technical support.

ZONER reserves the right to change this policy due to changes of legislation, changes to ZONER business policy, or other reasons. These changes will tend towards an increase in the protection of personal data.

This Privacy Policy was originally prepared in the English language. Although ZONER may provide one or more translations for your convenience, the English version will control in the case of any conflict or discrepancy.

Last updated: 30-09-2014

What data do we store and why?

The Zoner Photo Studio order process at www.zoner.com

The order process is handled by our online distributor, cleverbridge AG. Order processing and fulfillment is also handled cleverbridge AG, Brabanter Str. 2-4, 50674 Köln, Germany. The personal data protection policy of cleverbridge AG is defined at this address: https://store.zoner.com/430/?scope=opprivacy&id=nzZuUI3TU7

What Data Do We Store?

Name, surname, address, postal code, city country, and e-mail. For buyers that are companies, we also store the company name and its tax ID.

Why Do We Store It?

We store this data to ensure error-free delivery of goods and, after this, for license retrieval at the user’s request and for marketing purposes.

Where Is It Stored?

Data on your order is stored on cleverbridge AG’s secure servers and on secure servers run by our company.

What Data Is Not Stored?

For card payments, we do not store card information. We also do not store information on your PayPal account.
 

Zoner Account—license management

What Data Do We Store?

We store the user’s email address and the password for access to their Zoner Account. When a user is logging in via external services (Facebook, Twitter, or Google+), we also store data needed to connect to these services. When a user orders services over PayPal or Google Play, we log the order numbers/transaction numbers to enable verification of payment status and to enable refunds.

Why Do We Store It?

We store this data to ensure error-free delivery of goods and, after this, for license retrieval at the user’s request and for marketing purposes.

Where Is It Stored?

We store the data on our own secure servers.
 

Zoner Photo Studio for Windows

What Data Do We Store?

When you install or update our software, we store the IP address for the last publicly available device on the route between our servers and your computer. If you have provided agreement (via the installer option for participating in program development by providing anonymous usage statistics), the application can collect and send anonymous data of a statistical nature regarding the use of ZPS. This is purely statistical data. It includes neither personal files (photographs, documents) nor any personally identifiable information.
 

During software installation, we may collect anonymous data connected with installation progress and installation failures to help us discover and quickly correct possible errors. Even in this case, sensitive information and files from your computer are never transmitted.

Why Do We Store It?

We use this data for marketing and development purposes (it shows us what features are used and how the software is used).

Where Is It Stored?

We store the data on our own secure servers.
 

The Zonerama.com online galleries

What Data Do We Store?

We store the user’s email address and the password for access to their Zoner Account. When a user is logging in via external services (Facebook, Twitter, or Google+), we also store data needed to connect to these services. The service stores all the photos you upload, as well as their metadata (EXIF information). We also store the time and IP address of the latest access.

Why Do We Store It?

We use this data to prevent errors in the service, to help resolve any errors that do occur, and for marketing purposes.

Where Is It Stored?

We store the data on our own secure servers.
 

The Zoner.com website and other language versions; the magazine.zonerama.com website and other language versions; the zonerama.com website

What Data Do We Store?

Besides the data mentioned above, we also store data on pages browsed, links visited, and paths through our website. This data is primarily stored in cookie files on your computer, and is anonymized. Your identity cannot be determined from any of this data.

Why Do We Store It?

This data is used primarily for marketing purposes and for processing by the services Google AdWords, Google Analytics, Wingify Visual Website Optimizer, Seznam Sklik, and Facebook. (This precise list may change in the future, but the basic nature of the services used will stay the same.

Where Is It Stored?

The data is stored on our own secure servers and on the servers of the above-mentioned providers of analytical services.
 

Support for products in the Zoner Photo Studio family

What Data Do We Store?

When a user writes and requests support, we store their e-mail, or instead their telephone number where appropriate, if these are provided. Technical information—so-called “system information”—is also stored if this information is sent by the user.

Why Do We Store It?

Using this data, we can provide you quick and precise technical support. After answering your queries, we store this information in our support system. Thanks to this we can take advantage of it to provide better help to you in the future, as well as to other people with similar problems or questions.

Where Is It Stored?

The data is stored on our own secure servers and on the servers of the above-mentioned providers of analytical services.
 

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