Privacy Policy

Privacy And Personal Data Protection Policy of ZONER a.s. ("ZONER")

Last updated: January 6, 2026

Zoner Inc. is a subsidiary, 100% owned by the parent company ZONER a.s.

This policy applies to websites and online services operated by ZONER under the zoner.com domain. ZONER is not responsible for the privacy practices of third-party websites that are not operated by ZONER, even if they appear similar by name or domain.

ZONER considers personal data and other data obtained in connection with its products and services to be confidential. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR), Act No. 110/2019 Coll., on the Processing of Personal Data (Czech Republic), and other applicable Czech and EU legal regulations

ZONER acts primarily as a data controller and, in certain business (B2B) scenarios, may act as a data processor where this follows from a contractual relationship.

Every user has the right to be informed about personal data processed by ZONER, to request rectification, to object to certain processing, and to request erasure where applicable. Users may also withdraw consent at any time where processing is based on consent. For deletion/erasure requests, contact admin@zoner.com. Please note that legal obligations (e.g., accounting and tax regulations) may require ZONER to retain certain purchase-related information for a defined statutory period.

Automatically Collected Data Related to ZONER Webpage Visits

This type of data does not include personal data regarding the page visitor. Instead, it includes data identifying his or her internet address and geographical region (IP address), time and date of the visit, length of time spent on the ZONER pages, list of subpages visited within the ZONER pages, list of pages/phrases/files searched for on the ZONER pages, web browser used, operating system used, and monitor settings used. The data obtained is used for optimizing ZONER’s web presence.

When you visit ZONER websites, ZONER may automatically collect technical and usage information such as:

• IP address and approximate geographic region
• Date and time of the visit
• Time spent on pages and pages/subpages visited
• Searches performed on the website
• Browser type, operating system, device/display information

This information is used primarily to ensure security and proper operation of the website, and to improve and optimize ZONER’s web presence and services.

Personal Data Provided by Visitor to ZONER Web Pages

“Personal data” means information relating to an identified or identifiable natural person. ZONER processes only such personal data as is necessary for providing products and services and for the purposes described in this Policy, such as:

• Account registration and management
• Ordering and delivery of products/services
• Customer support and communication
• Newsletter subscriptions (where applicable)

Who May Access Personal Data; Personal Data Security

ZONER ensures that personal data is accessible only to authorized persons who need access for legitimate purposes (e.g., customer support, service delivery, accounting), and only to the extent necessary.

ZONER may share personal data with carefully selected service providers (e.g., payment providers, delivery companies, analytics providers) where required to provide services, fulfil contractual obligations, or comply with legal obligations. Where required by law (e.g., marketing cookies/technologies), ZONER relies on user consent.

Some processes initiated on ZONER websites may be completed on third-party websites (e.g., payment processing). In such cases, personal data may be processed by those third parties in accordance with their own privacy policies. ZONER recommends that users review the privacy policy of the relevant third party.

ZONER stores personal data on secured servers protected against unauthorized access and applies appropriate technical and organizational measures reflecting the state of the art. Payment card details are processed by payment providers via secure channels; ZONER does not store full payment card details.

Purposes for Which Personal Data Is Used

Personal data is used in connection with activities requested by the user or based on a contract, legal obligation, or legitimate interest, including in particular:

• Completing orders initiated by the customer via ZONER web pages
• Processing payments via secure payment providers
• Participation in contests or surveys (if offered)
• Product registration and license management
• Providing customer support and handling requests
• Enabling software updates and technical troubleshooting
• Sending service communications and (where permitted) marketing communications
• Other appropriate communication by email, post, or telephone

Legal bases: Depending on the context, ZONER relies on performance of a contract, compliance with legal obligations, legitimate interests, and/or consent (where required).

Public Areas of the ZONER Web Pages

Some ZONER services may include public or semi-public areas (e.g., galleries, comments, community features). Users decide what information they publish. If a user publishes personal data in such areas, it may become accessible to other users or the public depending on the settings of the service.

Google Analytics (and similar technologies)

ZONER may use analytics and marketing technologies (such as Google Analytics and similar tools) to understand website usage and improve services.

Where required, these technologies are used only after obtaining user consent through a cookie banner / consent settings. Users can manage or withdraw their consent at any time through the cookie settings on the website.

Some analytics/advertising providers may process data outside the European Economic Area. In such cases, ZONER applies appropriate safeguards in accordance with GDPR (e.g., contractual safeguards).

Changes to Personal Data in the ZONER Archives; Queries and Claims in Connection with Personal Data Protection

Users may request access to, correction of, restriction of processing of, or deletion of their personal data, and may object to processing in certain cases (especially marketing). Requests should be sent to:

• support@zoner.com (general privacy questions/support)
• admin@zoner.com (erasure/deletion requests)

Users also have the right to lodge a complaint with the competent supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (ÚOOÚ).

ZONER reserves the right to update this Policy to reflect changes in legislation, business practices, or services. Updates will aim to maintain or increase the level of personal data protection.

This Privacy Policy was originally prepared in the English language. If translations are provided, the English version prevails in case of discrepancies.

What data do we store and why?

The Zoner Studio order process at www.zoner.com

What Data Do We Store?

Name, surname, address, postal code, city, country, and email address. For business customers, company name and tax ID may also be stored.

Why Do We Store It?

To process orders and deliver products/services, manage licenses and provide customer support, and (where permitted) to send product/news updates and marketing communications.

Where Is It Stored and for How Long?

Order-related data is stored on secured servers and retained for the duration necessary to fulfil the contract and comply with legal obligations (especially accounting and tax), and generally up to 3 years for service continuity where applicable. Statutory retention periods may require longer retention of certain records.

What Data Is Not Stored?

ZONER does not store full payment card details. ZONER does not store PayPal account credentials.

Zoner Account—license management

What Data Do We Store?

Email address and password (stored securely, in a protected form). If the user adds a photo, name, or address to their account, these are stored as well. If users log in via external identity providers, data necessary to enable that login may be processed. Transaction/order identifiers may be stored to verify payments and process refunds. ZONER may also store statistics on the use of software and online services (e.g., installation, updates, startup events).

Why Do We Store It?

Stored on secured servers for as long as the account/service is used and generally up to 3 years thereafter unless the account is deleted or longer retention is required by law.

Where Is It Stored and for How Long?

We store the data on our own secure servers. The data is stored only for as long as you use our online service and then for 3 years, unless you delete your Zoner account (as GDPR requires).

Zoner Studio for Windows

What Data Do We Store?

When you install or update the software, ZONER may process your email address (if linked to an account/service) and technical information such as IP address and diagnostic logs necessary for updates, licensing, and service security. If you opt in to share usage statistics, the application may send statistical data about usage. This data is intended to be non-content data (it does not include your photos/documents).

During installation, ZONER may process technical diagnostics regarding installation progress and failures to improve stability.

Why Do We Store It?

To provide the software, enable updates, improve quality and reliability, and support development and troubleshooting. Where permitted, to send product/service communications and marketing communications.

Where Is It Stored and for How Long?

Stored on secured servers for as long as needed for the purposes above and generally up to 3 years after service usage ends, unless deleted earlier or longer retention is required by law.

The Zonerama.com online galleries

What Data Do We Store?

Email address and account access credentials. If the user adds a photo, name or address to the account, these are stored as well. Uploaded photos and associated metadata (e.g., EXIF) are stored as part of the service. ZONER may store the time and IP address of the latest access for security and service operation.

Why Do We Store It?

To provide and operate the gallery service, prevent and resolve errors, ensure security, and (where permitted) send service and marketing communications.

Where Is It Stored and for How Long?

Stored on secured servers for as long as the service is used and generally up to 3 years thereafter unless the account is deleted. After account deletion, data may be retained for a limited period (e.g., up to 30 days) for recovery, then permanently deleted (unless legal obligations require retention of specific records).

The magazine Learn Photography at learn.zoner.com (and other language versions)

What Data Do We Store?

Email address (for newsletter delivery).

Why Do We Store It?

To send articles, tips, and updates. Users can unsubscribe at any time.

Where Is It Stored and for How Long?

Stored on secured servers for as long as the subscription is active and generally up to 3 years thereafter unless deleted earlier or legal obligations require otherwise.

The zoner.com website and other language versions; learn.zoner.com; zonerama.com

What Data Do We Store?

In addition to data mentioned above, ZONER processes information about pages browsed, links visited, and user navigation patterns. These data are typically processed through cookies and similar technologies.

Why Do We Store It?

To improve website functionality, analyze performance, and support marketing (where permitted). Tools may include analytics and advertising providers.

Where Is It Stored?

Data may be stored on ZONER’s secured servers and/or processed by providers of analytics/marketing services. Where required by law, such processing occurs only after user consent.

Support for products in the Zoner Studio family

What Data Do We Store?

Email address and/or telephone number (if provided) and technical/system information submitted by the user for troubleshooting.

Why Do We Store It?

To provide customer support, resolve issues efficiently, and improve support quality.

Where Is It Stored and for How Long?

Stored on secured servers and generally retained up to 3 years unless deleted earlier or legal obligations require otherwise.

Facebook Uploader App

What Data Do We Store?

Where applicable, an access token required to interact with Facebook APIs. Other data may be processed transiently for providing the feature, but not stored unless necessary for service operation.

Why Do We Store It?

To enable features such as login via Facebook (if offered), viewing user photos in products/services, or sharing links according to the user’s actions.

Where Is It Stored and for How Long?

Stored on secured servers for the duration necessary to provide the feature and only while the feature is in use, unless deleted earlier or legal obligations require otherwise.

Login Via Third Party Accounts

ZONER allows users to sign in to their Zoner Account using third-party authentication services, in particular Facebook, Google, and Apple.

In this case, ZONER receives only the personal data necessary to authenticate the user and link the external account to the Zoner Account, typically an email address and a unique account identifier. ZONER does not receive or store passwords for these third-party accounts.

The providers of these authentication services act as independent data controllers and process personal data in accordance with their own privacy policies.

The legal basis for this processing is the performance of a contract and ZONER’s legitimate interest in providing a secure and convenient authentication mechanism.