General Terms and Conditions for the E-shop at www.zoner.com

Effective date: January 6, 2026

1. E-shop Operator and Seller

The e-shop available at www.zoner.com is operated by and all purchases are concluded with:

ZONER Inc.
701 N. West Shore
STE 200-187
Tampa, FL 33609
United States of America

ZONER Inc. acts as the seller and contracting party for all purchases made through the e-shop.

2. Related Entities and Roles

While the e-shop and sales transactions are operated by ZONER Inc., certain services related to the purchased products are provided by an affiliated company:

ZONER a.s.
Nové sady 583/18
602 00 Brno
Czech Republic
European Union

In particular, ZONER a.s. operates and maintains user accounts (Zoner Account), software licensing systems, cloud services and online galleries, as well as data storage and technical infrastructure.

Personal data processing related to software operation, accounts, and services is governed by the Privacy Policy of ZONER a.s., in accordance with EU law (GDPR).

3. Company Contacts

General inquiries, pricing, upgrades: info@zoner.com
Sales and orders: orders@zoner.com
Technical support: support@zoner.com
Online technical support form as available on the website.

4. Personal Data Protection

Personal data collected in connection with the use of www.zoner.com and the ordering process is processed in accordance with the applicable Privacy Policy.

ZONER Inc. processes personal data related to order placement, payments, invoicing, and transactional communication.

ZONER a.s. processes personal data related to user accounts, software licensing, cloud services, and technical operation and support.

Transactional emails are sent as a necessary part of contract performance. Marketing emails are sent only where permitted by law and always include an unsubscribe option.

5. Order Acceptance and Formation of Contract

A purchase order constitutes an offer by the customer.
A binding contract is formed only after acceptance by ZONER Inc. and successful payment.

ZONER Inc. may reject or cancel orders due to pricing errors, suspected fraud, or technical issues.

By completing a purchase, the customer confirms agreement with these Terms.

6. Digital Products and Delivery

Products are primarily digital products, including electronic software licenses.
By purchasing digital content, the customer agrees to delivery without physical media and immediate access after payment.

Delivery is completed once access or license activation is provided.

7. Cancellation of Orders

Orders may be canceled before delivery by contacting ZONER Inc.
After digital delivery, cancellation may no longer be possible.

8. Refunds and Withdrawal from Contract

Due to the nature of digital products, all sales are final after delivery unless required otherwise by law.
Refunds may be granted at ZONER Inc.'s discretion in exceptional cases.

9. Limitation of Liability

To the extent permitted by law, neither ZONER Inc. nor ZONER a.s. is liable for indirect or consequential damages.
Total liability is limited to the amount paid for the product.

10. Disclaimer of Warranties

Products and services are provided “as is” and “as available”, without warranties, except where prohibited by law.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida, USA.
Courts in Florida have exclusive jurisdiction unless mandatory consumer law applies.

12. Changes to These Terms

ZONER Inc. may amend these Terms at any time.
The current version is published on www.zoner.com.

13. Severability

If any provision is invalid, remaining provisions remain effective.

14. Final Provisions

These Terms form an integral part of the contractual relationship.
For personal data matters, the Privacy Policy prevails.